Pricing
You pay for the role, not the product.
With many systems, the true price only shows in operation: every add-on, every new department, every new tier. With Spice, what a licence costs and what it includes is clear in advance. You pay for the role a person has in your organisation. Every licence opens SpiceCRM, SpiceHCM and SpiceQMS. As your team grows, the amount grows with the number of people working with Spice. There is no new price tier along the way.
All prices net, plus VAT, payable annually in advance.
① Core
Free, for good
The Open Core of SpiceCRM and SpiceHCM, with no user limit, freely available on GitHub. Without warranty and without support. SpiceQMS starts with More.
② More
Three roles, all three products
Standard
€39
per person and month
work and design in the system
Work on customers, quotes, orders and tickets, design campaigns and workflows, create reports.
Typical: sales, back office, contact centre, marketing, management roles
work and design in the system
Manage and design personnel files, recruiting, training and absences.
Typical: human resources department, people development
work and design in the system
Manage and design documents, processes, audits, risks and actions.
Typical: quality managers, auditors, process owners
Active
€19
per person and month
review and sign off
Approve tasks, review documents, view and submit tickets.
Typical: technical inspectors, goods-in inspection, field service technicians
review and sign off
Approve absences and tasks, assess candidates in recruiting, sign off training records.
Typical: interviewers, departments in candidate selection
review and sign off
Review documents on their content, sign off checklists and actions, view and submit tickets.
Typical: inspectors, laboratory staff
Basic
€59
per 50 people and month
read, confirm, report
Read information, confirm acknowledgements, report issues.
Typical: all other employees
read, confirm, report
View your own data, request absences, confirm acknowledgements.
Typical: all other employees
read, confirm, report
Read documents, confirm acknowledgements, report deviations.
Typical: all other employees
Minimum annual fee €2,340, equal to five Standard licences.
③ Hosting
Spice cloud or your own data centre
Spice cloud in the EU or your own data centre: the licence price is the same. In your own data centre, a one-off setup is added. We will quote the cost on request. The requirements for running Spice in your own data centre are available on request.
④ Support and custom work
Whatever else you need, we talk it through
We support you with every individual topic: the setup, moving your data, adapting Spice to your processes. And if you miss a function from your current system, or one Spice does not offer yet, let us talk.
Setup calculator
Your proposal in four questions
We calculate the proposal from our experience with existing customers.
Your licences per year
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Core and More compared
| Feature | Core | More |
|---|---|---|
| General | ||
Price | free | from €39 per person and month |
User limit | none | none; minimum annual fee €2,340 |
Licence and source code | Open Core, source code publicly viewable | own licence |
Hosting | own server | Spice cloud (EU) or own data centre |
Warranty and support | none | support; response times in the business contract |
SpiceCRM8 feature areas
| Feature | Core | More |
|---|---|---|
| SpiceCRM | ||
Activities and calendar | calls, meetings, tasks, emails, files, calendar, notifications, map view | in addition calendar sync with groupware |
Contacts, leads, opportunities | business and private contacts, pipeline, forecasts, dashboards | in addition customer potentials, revenue planning and ramp-up |
Quotes and sales documents | simple quotes | in addition quotes, contracts, orders, invoices |
Product management | product groups, products | in addition characteristics and variants |
Campaigns | simple and multi-level campaigns, templates, bulk email | in addition landing pages, surveys, telemarketing, e-marketing tools, further channels |
Events | planning, registration management | in addition capacities, booking, tickets, linking with campaigns |
Service | service calls, tickets, queues | in addition service levels, service contracts, service orders, scheduling, customer satisfaction |
Projects | projects, work breakdown structure, Scrum | in addition effort recording and timesheets |
SpiceHCM6 feature areas
| Feature | Core | More |
|---|---|---|
| SpiceHCM | ||
People and master data | included | included |
Organisation and positions | not included | included |
Recruiting | not included | job ads, application process, assessment |
Skills and training | not included | included, with training records |
Absences | not included | requests, approvals |
Performance and development | not included | included |
SpiceQMS5 feature areas
| Feature | Core | More |
|---|---|---|
| SpiceQMS | ||
Documents and processes | not included | control, review, approval, acknowledgement |
Audits and inspections | not included | planning, checklists, findings |
Complaints and actions | not included | complaints, corrective and preventive actions |
Risks and opportunities | not included | included |
Compliance | not included | included |
For all products6 feature areas
| Feature | Core | More |
|---|---|---|
| For all products | ||
Spice AI | not included | agents with ready-made prompts, within your permissions |
Reporting | reports, cockpit, CSV, charts, target lists | in addition Excel and PDF, scheduling, extended charts, dashboards, query analysis |
Groupware and communication | calendar, email | in addition groupware integration with Microsoft 365 and Google Workspace, telephony, SMS and messengers |
Workflows | not included | included |
Access rights | rights management | in addition territory management in SpiceCRM |
ERP integration | not included | prebuilt ERP integration |
Questions and answers
What people often ask
Every licence opens SpiceCRM, SpiceHCM and SpiceQMS, so you do not need a separate licence for each product. With More you get every function. The exception is custom developments for individual customers that we do not adopt for others.
Anyone who works in the system every day needs Standard. Anyone who reviews and signs off needs Active. Anyone who reads, confirms and reports can manage with Basic.
We bill Basic as a flat rate per package of 50 people, regardless of how many seats you use. That gives your whole workforce access, at €1.18 per person and month. For every 25 Basic users or part thereof, at least one Standard licence is required. A system in which almost everyone only reads still needs people who approve and steer. In practice, most organisations need considerably more Standard licences.
For a system to work, administration, approval and steering must be covered. That takes at least five Standard licences. The minimum annual fee of €2,340 corresponds to exactly these five.
Yes, you can add licences at any time.
The same licence price as in the Spice cloud, plus one-off setup. We will quote the cost on request.
That is common practice for business software on subscription. You know your costs for the whole year, and we can plan operation and further development reliably.
Core comes without warranty and without support. Anyone who needs support will find it with More. When you move from Core to More, your data stays where it is. More builds on Core, so no system change is needed.