Healthcare
Hospitals, medical practices and insurers accompany patients with SpiceCRM from a free slot to aftercare, with data under their control.
Customer relationships in your hands.
SpiceCRM brings sales, service and all your customer knowledge together on one platform. The core is open, and you decide where your data lives.
What sets Spice apart
What you can expect from Spice
Software should serve your business, not tie you down.
Data sovereignty
Your customer knowledge has grown over years and does not belong in a system you cannot leave. Spice runs in our cloud as it does on your own servers, with the same features and the same releases. If your situation changes, you change where it runs, and your data moves with you.
Security
With Spice, you are protected by rules you set yourself, not by a software vendor’s promises. Permissions determine, module by module, who may see and change what. An audit trail records changes across all three products. Spice AI, too, sees only what the person in question is allowed to see. That keeps customer data with the people who need it for their work.
Flexibility
When a company, a country or a currency is added, Spice grows with you in the same installation. In Spice, fields, screens and processes are configuration, not hard-coded. Your customisations are kept separate from the core and therefore survive every update. Anything beyond that you can develop further on the open core without having to publish it.
Fixed prices
You know what Spice costs before you sign. Because SpiceCRM, SpiceHCM and SpiceQMS are one platform, every licence covers all three. The price is the same in the cloud and in your own data centre. And a new release does not bring you a new customisation project.
What your team gains
One place for everything about your customers
Sales, service and management work on the same data.
Sales knows where to start.
Leads are rated cold, warm or hot. Every opportunity shows its stage, from qualification to close. Calls, meetings and notes sit directly on the record, so no conversation gets lost.
Service forgets nothing.
Every ticket carries a number, one of five priority levels and a fixed life cycle. Queues distribute the work, and whoever takes on a request sees the customer’s history.
Management sees the whole picture.
Every company shows all its contacts and activities at a glance. Reports across any modules are built without programming skills.
Spice AI
Artificial intelligence that sees only what it may
Spice AI works with agents tailored to Spice: for reports, key figures, queries and everyday work. Each agent stays within its task and within your permissions. You connect the artificial intelligence yourself. Your data only goes where you send it.
Steps as text
- On the phone, the Spice app opens and loads its configuration.
- In the SpiceCRM assistant, the request reads: Show me the five largest opportunities.
- A query agent checks the schema of the opportunities and retrieves the five largest by amount.
- The result appears as a list with amount, phase, date and company.
- A tap on the first entry opens the opportunity with name, company, type, description, next step and probability.
Spice AI
Artificial intelligence that sees only what it may
Spice AI works with agents tailored to Spice: for reports, key figures, queries and everyday work. Each agent stays within its task and within your permissions. You connect the artificial intelligence yourself. Your data only goes where you send it.
Steps as text
- On the phone, the Spice app opens and loads its configuration.
- In the SpiceCRM assistant, the request reads: Show me the five largest opportunities.
- A query agent checks the schema of the opportunities and retrieves the five largest by amount.
- The result appears as a list with amount, phase, date and company.
- A tap on the first entry opens the opportunity with name, company, type, description, next step and probability.
Open Core
Your data stays your data
Don’t take our word for it: SpiceCRM’s core is open.
Read the core. Check it yourself.
There is no user limit and no vendor lock-in. The core keeps running, even without a contract with us. On the right is an excerpt from the core, exactly as it is published.
public function buildElasticFilterForGroup($group)
{
$current_user = AuthenticationController::getInstance()->getCurrentUser();
// …
switch ($group->logicaloperator) {
case 'and':
$filterCondition['must'] = $filterConditionArray;
break;
default:
$filterCondition['should'] = $filterConditionArray;
$filterCondition['minimum_should_match'] = 1;
break;
}
}
// handle group scope
if($group->groupscope == 'own' || $group->groupscope == 'ownorgunit' || $group->groupscope == 'creator') {
// get also users we represent
$absence = BeanFactory::getBean('UserAbsences');
switch ($group->groupscope) {
case 'own':
$filterCondition['must'][] = ["terms" => ["assigned_user_id" => array_merge([$current_user->id], $absence->getSubstituteIDs())]];
break;
// …
}
}
// …
return count($filterCondition) > 0 ? ['bool' => $filterCondition] : [];
}What you see here: This function builds the search filter for a condition group: nested, AND or OR, own records including those of stand-ins.
github.com/spicecrm/spicecrm, commit ba18858, api/include/SysModuleFilters/SysModuleFilters.php, lines 652 to 723, abridged
Switching
Easier than you think
Many companies stay with their old system because switching seems hard. With the right tools, it rarely is. An import module takes over your structured data. Our demo company shows how complete the REST interface is: it was built entirely through it. Partner companies support you through the switch, from planning to the first working day in the new system. And if you later want to move from our cloud to your own data centre, or back, you can.
Three products. One platform.
Fixed prices, by responsibility.
Standard
€39
per person and month
Includes SpiceCRM, SpiceHCM and SpiceQMS
For everyone who works and designs in the system.
Work on customers, quotes, orders and tickets, design campaigns and workflows, create reports.
Typical: sales, back office, contact centre, marketing, management roles
Active
€19
per person and month
Includes SpiceCRM, SpiceHCM and SpiceQMS
For everyone who reviews and signs off.
Approve tasks, review documents, view and submit tickets.
Typical: technical inspectors, goods-in inspection, field service technicians
Basic
€59
per 50 people and month
Includes SpiceCRM, SpiceHCM and SpiceQMS
With all 50 places in use, €1.18 per person.
For everyone who reads, confirms and reports.
Read information, confirm acknowledgements, report issues.
Typical: all other employees
All prices net, plus VAT, payable annually in advance. The minimum annual fee is €2,340, which equals five Standard licences. The Open Core of SpiceCRM and SpiceHCM is free on GitHub, with no user limit.
Find your industry
Questions procurement asks
The Open Core of SpiceCRM is free, with no user limit. All further features come with More. Licences are per person, by responsibility: Standard €39 and Active €19 per person per month, Basic €59 per 50 people per month, all net. Every licence covers SpiceCRM, SpiceHCM and SpiceQMS at once. The licence price is the same in the Spice cloud and in your own data centre. In your own data centre, a one-off set-up fee is added. All prices are published on the pricing page.
Yes, on your own servers, with the same functions as in the cloud.
You choose: the Spice cloud in EU data centres, a European provider’s private cloud, or your own data centre.
The core is open, and its source is publicly available. The More modules are commercially licensed.
No, because reading the source gives no one access to your system. It is protected by permissions, access credentials and ongoing maintenance. The page on the open core shows why experts have seen it this way since 1883.
An import module takes over your structured data, and partner companies support the switch. For your own integrations, the REST interface is open. The path to Spice shows how a switch works.
Talk to us.
What are you planning, and what is missing today? We reply personally and tell you plainly whether Spice is the right fit.
- You tell us what you have in mind.
- We get back to you personally by email.
- If you like, we show you Spice in a demonstration.
Prefer to talk directly? office@spicecrm.com+43 (1) 89083610