Healthcare
Hospitals, medical practices and insurers accompany patients with SpiceCRM from a free slot to aftercare, with data under their control.
Customer relationships in your hands.
SpiceCRM brings sales, service and all your customer knowledge together on one platform. The core is open, and you decide where your data lives.
What sets Spice apart
What you can expect from Spice
Software should serve your business, not tie you down.
Your data, wherever you want it.
Spice runs in our cloud or on your own servers, always with the same features and the same releases. When we host, your data stays in Europe. If your situation changes, you change where Spice runs, and your data moves with you.
Your rules protect your data.
Permissions define per module who may see and change what. An audit trail records every change, across all three products. Spice AI, too, sees only what the respective person is allowed to see.
Grows without rebuilding.
You adapt fields, forms and workflows with low-code and no-code, AI-assisted too. Your adaptations sit apart from the core and survive every update. Whether 5 or 5,000 users, whether a company or a country is added: Spice grows within the same installation. And the open core shows you how Spice works.
Scope
One system from first contact to invoice
Marketing, sales, service and billing work on the same data.
Marketing
Target groups, campaigns, lead management, mailings, events and landing pages.
Sales
Opportunities, CPQ with product management and configurator, quotes, orders and sales planning.
Service
Tickets with service level agreements (SLA), service orders, field service and knowledge base.
Projects & billing
Project planning, time and effort capture, contracts and invoices.
Collaboration
Microsoft 365, Google Workspace, telephony, e-mail, documents, e-signature and much more.
Integration & automation
Workflows, REST interface and SAP integration.
Spice AI
Artificial intelligence that sees only what it may
Spice AI works with agents tailored to Spice: for reports, key figures, queries and everyday work. Each agent stays within its task and within your permissions. You connect the artificial intelligence yourself. Your data only goes where you send it.
Steps as text
- On the phone, the Spice app opens and loads its configuration.
- In the SpiceCRM assistant, the request reads: Show me the five largest opportunities.
- A query agent checks the schema of the opportunities and retrieves the five largest by amount.
- The result appears as a list with amount, phase, date and company.
- A tap on the first entry opens the opportunity with name, company, type, description, next step and probability.
Spice AI
Artificial intelligence that sees only what it may
Spice AI works with agents tailored to Spice: for reports, key figures, queries and everyday work. Each agent stays within its task and within your permissions. You connect the artificial intelligence yourself. Your data only goes where you send it.
Steps as text
- On the phone, the Spice app opens and loads its configuration.
- In the SpiceCRM assistant, the request reads: Show me the five largest opportunities.
- A query agent checks the schema of the opportunities and retrieves the five largest by amount.
- The result appears as a list with amount, phase, date and company.
- A tap on the first entry opens the opportunity with name, company, type, description, next step and probability.
Open Core
Read it, don’t take our word for it
The SpiceCRM core is open and publicly available.
Read the core. Check it yourself.
There is no user limit and no vendor lock-in. The core keeps running, even without a contract with us. The excerpt comes unchanged from the public core, only shortened.
public function buildElasticFilterForGroup($group)
{
$current_user = AuthenticationController::getInstance()->getCurrentUser();
// …
switch ($group->logicaloperator) {
case 'and':
$filterCondition['must'] = $filterConditionArray;
break;
default:
$filterCondition['should'] = $filterConditionArray;
$filterCondition['minimum_should_match'] = 1;
break;
}
}
// handle group scope
if($group->groupscope == 'own' || $group->groupscope == 'ownorgunit' || $group->groupscope == 'creator') {
// get also users we represent
$absence = BeanFactory::getBean('UserAbsences');
switch ($group->groupscope) {
case 'own':
$filterCondition['must'][] = ["terms" => ["assigned_user_id" => array_merge([$current_user->id], $absence->getSubstituteIDs())]];
break;
// …
}
}
// …
return count($filterCondition) > 0 ? ['bool' => $filterCondition] : [];
}What you see here: This function builds the search filter for a condition group: nested, AND or OR, own records including those of stand-ins.
github.com/spicecrm/spicecrm, commit ba18858, api/include/SysModuleFilters/SysModuleFilters.php, lines 652 to 723, abridged
Switching
Easier than you think
Many companies stay with their old system because switching seems harder than it is. An import module takes over your structured data. We built our demo company entirely through the REST interface – that is how complete it is. Partner companies support you from planning to the first working day in the new system. Moving later from our cloud to your own data centre, or back? Your data comes along.
One licence for everything.
Standard
€39
per person and month
Includes SpiceCRM, SpiceHCM and SpiceQMS
For everyone who works and designs in the system.
Work on customers, quotes, orders and tickets, design campaigns and workflows, create reports.
Typical: sales, back office, contact centre, marketing, management roles
Active
€19
per person and month
Includes SpiceCRM, SpiceHCM and SpiceQMS
For everyone who reviews and signs off.
Approve tasks, review documents, view and submit tickets.
Typical: technical inspectors, goods-in inspection, field service technicians
Basic
€59
per 50 people and month
Includes SpiceCRM, SpiceHCM and SpiceQMS
With all 50 places in use, €1.18 per person.
For everyone who reads, confirms and reports.
Read information, confirm acknowledgements, report issues.
Typical: all other employees
All prices net, plus VAT, payable annually in advance. The minimum annual fee is €2,340, which equals five Standard licences. The Open Core of SpiceCRM and SpiceHCM is free on GitHub, with no user limit.
Find your industry
Questions procurement asks
The Open Core of SpiceCRM is free, with no user limit. All further features come with More. Licences are per person, by responsibility: Standard €39 and Active €19 per person per month, Basic €59 per 50 people per month, all net. Every licence covers SpiceCRM, SpiceHCM and SpiceQMS at once. The licence price is the same in the Spice cloud and in your own data centre. In your own data centre, a one-off set-up fee is added. All prices are published on the pricing page.
Yes, on your own servers, with the same functions as in the cloud.
You choose: the Spice cloud in data centres in the EU, or your own data centre.
The core is open, and its source is publicly available. The More modules are commercially licensed.
No, because reading the source gives no one access to your system. It is protected by permissions, access credentials and ongoing maintenance. The page on the open core shows why experts have seen it this way since 1883.
An import module takes over your structured data, and partner companies support the switch. For your own integrations, the REST interface is open. The path to Spice shows how a switch works.
Talk to us.
What are you planning, and what is missing today? We reply personally and tell you plainly whether Spice is the right fit.
- You tell us what you have in mind.
- We get back to you personally by email.
- If you like, we show you Spice in a demonstration.
Prefer to talk directly? office@spicecrm.com+43 (1) 89083610