Inbound & Outbound Calling
With the telephony integration enabled you can dial any number with a simple click. In the same way, any inbound call is captured. The system will try to match and find the number on any record that per its definition is defined to participate in the telephony search. With the event integration also the status of the call is tracked and interactions can be triggered based on the call state (ringing, connected, ended). Depending on the phone system also certain actions (like ending the call or transferring the call) might be available.
Additionally, all calls (inbound and outbound) are automatically tracked and recorded, providing full visibility on all calls as they are completed.