GPL – What Open Source is and is not – and yes we are committed to it!
As a team, we started with SugarCRM in 2008. The SugarCRM Team was young and just started with the idea of providing an Open Source CRM tool to the market. The idea sounded strange but was compelling and as we learned well received by the market. As Sugar in 2013 abandoned their Open Source strategy we took over the free SugarCRM CE Version and started enhancing it adding other open-source tools like Angular, Elastic Search or Lightning Design.
We believe in the benefits of Open Source solutions but also have learned that sometimes it takes more than a free license to make a successful CRM project. We are fully committed to Open Source and will continue to release a fully functioning and feature-rich Core Product. On the other hand, we and our partners on many occasions see specific and more sophisticated requirements and also the need for dedicated support. This is what the Core Product is about.
If you are using the Core Product you can use it with the GPL License. You are not obliged to contribute to the core product if you make changes even so we encourage you to do so. In any case, you are tied to the GPL license also if you deliver enhancements to your customers and also need to deliver it to them under the GPL license. This is also different with more products as we here provide you with a proprietary license and allow you to keep that license and enhance with your own restrictions and commercial terms.