Manage group mailboxes right in CRM. Not only do you ensure that all remails that come inbound to generic addresses are properly stored and handled – but you can also link predefined or custom build processors. They detect if the email addresses are known and can assign the emails to known contacts, leads or prospects. They can also trigger automated processes like the creation of emails. And they can also utilize build-in intelligence to parse the email for example for known numbers like ticket numbers or invoices and find the proper item in CRM right away. This eliminates routine tasks and also speeds up processes internally as manual intervention and forwarding etc is a thing of the past.
You can also use these group mailboxes to respond or communicate with your customers. Group mailboxes can also link the defined services like SMTP/IMAP, Google mail, EWS, Mailgun or Sendgrid.