The inbox mail manager allows the Service Team to capture inbound email and SMS channels. Any received email can be automatically processed so SpiceCRM will check if the email address belongs to a known customer. It will also interpret the email or SMS body and try to match it to any open Service Ticket, Sales Document or any other record. If the customer is eligible for the customer service the system can also automatically create a new Service Ticket and thus trigger the service process.
The customer-facing information is collected in one place and visible to the Service Team. Forget about the times where information got lost in emails and processes were hanging. The automation also optimizes processes, frees up valuable time and allows your employees to focus on customer satisfaction.