“Quality planning consists of developing the products and processes required to meet customer’s needs.”
— Joseph M. Juran
Products – from here to there
From the idea to the first product is what takes companies on the road of success. Discrete products but also services and all kind of products you deliver to your customers. So in the end CRM revolves about an outstanding organization, with outstanding customer service, a unique customer journey delivering outstanding Products. While PLM of course is a category on its own SpiceCRM supports also the full management of products and the product lifecycle. Products can be structured in productgroups, be defined by attributes and free defined attributes allowing the full customizability of your offer to the market. It also supports the definition of prices and the management of the product lifecycle from the idea, through the GoTo Market and finally a retirement of a product or continued support phase. Products are also tightly integrated into many other processes from Marketing to Quotemanagement to Proposal as well as billing and invoicing.
SpiceCRM supports a product manager to structure even the most complex product portfolio. A flexible product group hierarchy with free defined attributes allows grouping according to your needs. Products and product variants allow the design of complex and also high number of products.
The status management of products as well as the integration of the Project Management is key to managing the product lifecycle from Idea to product to retirement. The tight integration into the service management also is key to root cause analysis of defects in terms of quality and innovation management.
The product management is less a standalone component but more a deep integrated functionality in SpiceCRM. It builds a solid foundation for all sales, service and project management processes. It is also tighly integrated with the reporting and analytical functions in SpiceCRM.
product life cycle: analyze lost opportunities, complaints, inquiries…. innovate
Products are sold to customers and thus build the installed assets with your customer base. Subsequently all service tickets, replacements and repairs are tied to specific products. While it is of course the first priority to resolve customr issues it is even important to analyze defects and issues identified by the service teams and react to them imporving your product offer reducing the potential issues. SpiceCRM helps you to visualize the cuases for defects and quantify them. It will also help you to check and measure improvements implemented clearly showing the KPIs of less service issues leading to higher efficiency internally, higher customer satisfaction and a better bottom line performance.
Define product groups, product attributes and register your products. Add a description, a picture and a price. Configure units of measure and define conversion formula from a unit to another. Multiple language capability for product name and description is provided by the manager. Upload files like user manuals or any useful information to the product.
The powerful sales documents interface makes it possible to select any product or product variant as a quote item. Create a new quote, pick the products, set quantity, unit price, applicable VAT and let the interface calculate the amount for the position items and sum the total.
