“technology spruch hier.”

— wir

Technology

Grundzüge des Warums .. PHP + Angular + Lightning + Elastic + NodeJS …

PROCESSES

End-2-End Processes build the foundation to a solid CRM System. They go accross organizational boundaries within and outside the enterprise. They have clear start and endpoints. They can be measured. They can be configured. They can be customized and adopted. They can be extended.

PEOPLE

SpiceCRM connects people within the organization. Clear Workflows define actions and guarantee results. The GPL based open source license allows usage of SpiceCRM literally with anybody in the organization who also has contact to your customers and partners.

EXTENDIBLE

SpiceCRM offers almost unparalleled flexibility. While we of couse strive to offer a feature rich product we are aware that there als always specific in any enterprise of any size. Utilize SpiceCRM also as a platform to build ne – fully integrated – processes with the best in class technology and User Experience.

From putting the message together, targeting the right customers, prospects and suspects to managing Campaigns and creating a Lead Pipeline. SpiceCRM offers a fully fledged feature set to manage the end-2-end marketing processes putting the poer of the tool in the hands of the marketeer. 

Manage date for B2B and B2C Customers, plan your activities. Create Opportunities and pixel perfect proposals. Do all of your sales planning and forecasting in the system. SpiceCRM offers support for all these processes maximizing the time you spend with your customers rather than with your system.

  • Configure-2-Quote: create Proposals with the integrated Product Management and send them with one click to your customers.

  • Source-2-Record: enter your customer data supported by Google, keep it up to date and accurate

  • Plan-2-Action: plan your schedule and customer activities. Collaborate with the team. Work fully integrated with Office 365 or GSuite.

  • Opportunitiy-2-Contract: create Opportunities and manage the Pipeline to the closed deal

  • Pipeline-2-Forecast: forecast sales figures and get a clear view on the targeted results and sales achieved

Form the moment a customer contacts you with a requirement on any chjannel to the closed issue and the collected response. SpiceCRM offers support from all processes from Call to Ticket to Order to Feedback. Guarded by SLAs and supported by workflows. Treat your customers well to ensure they will be a walking advertisment.

Manage Projects within your organizuation, from small internal projects to large customer projects. Ensure to keep track of time and money spent, on travel expenses incurred. Settle any activities to your customer. SpiceCRM is at your fingertips to support you in all of the aspects.

  • Idea-2-Estimate: structure Project and plan resources to get to clear timelines and cost estimates.

  • Action-2-Collection: track activities, record them and invoice them activity based

  • Expense-2-Settlement: collect travel expenses and optionally settle them to the customer

  • Load-2-Level: understand required capacities across projects and plan resource and timelines

Utilize SpiceCRMs integrated product management to create and manage products. Thexy are the base for sales and service related activities. Also manage your pricebooks to enable sales to create easy quotes. Track product related issues to increase quality.

  • Market-2-Product: define your products based on market needs. Structured in Product Groups with a clear lifecycle from idea to product to support and retirement.

  • Option-2-Configuration: define product attributes and manage product variants

  • Request-2-Quote: Manage price books and taxes

  • Issue-2-Imporvement: understand product issues and set proper actions based on internal and customer feedback